Our Reviews
Local Reviews
Customers say: The overall sentiment is strongly positive, with customers expressing appreciation and satisfaction with the service they received. A recurring theme is the helpfulness and friendliness of the representatives, who are described as knowledgeable, understanding, and willing to work with customers to find solutions. Many reviewers emphasize that their issues were resolved efficiently, in some cases within a single interaction, and that they felt comfortable and well cared for throughout the process. The general tone conveys relief, gratitude, and trust, with several customers noting that the support they received was among the best they had experienced. One reviewer mentioned difficulty reaching the company after multiple attempts, which represents a trend present in roughly one in eight reviews. This frustration with accessibility appears to be an isolated experience that was ultimately resolved, but it suggests that ease of initial contact could be an area for improvement. Even so, the dominant impression is one of warm, competent, and customer-focused service.
Excellent service
Jay - Webster, TX 77598
Very accommodating and respectful. Easy to understand.
Sheena was very helpful
Luther - Haslet, TX 76052
Sheena help me set up a payment plan I could live with.
Response from Wise Loan:
Luther, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Essential Lending
Great service
Maria - Corpus Christi, TX 78415
Ray was very knowledgeable and extremely helpful.
Response from Wise Loan:
Maria, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Essential Lending
Excellent service.
Beatrice - Colleyville, TX 76034
Exactly service by the customer service. Very helpful with my request. Thank you!!!
Response from Wise Loan:
Beatrice, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Essential Lending
Excellent service!
Suzanne - Sumrall, MS 39482
The agent was very helpful and nice!
Response from Wise Loan:
Suzanne, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Essential Lending
Excellent
Natasha - Plainview, TX 79072
Response from Wise Loan:
Natasha, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Essential Lending
Awesome CustomerService!!!
mmc0215@gmail.com - St. Peters, MO 63376
Rey Tan was amazing. Took care of all of my issues in 1 call. Could not ask for better!!!!
Response from Wise Loan:
mmc, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Essential Lending
Great service
Maria - Amarillo, TX 79106
Ray was great customer service shows concerned and was willing to work with me. Most of them made me feel comfortable
Response from Wise Loan:
Maria, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Essential Lending
Excell
Linda - Odessa, TX 79762
Very friendly. Very helpful
Response from Wise Loan:
Linda, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Essential Lending
Excellent advice
Darlene - Hallettsville, TX 77964
Response from Wise Loan:
Darlene, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Essential Lending