Our Reviews
Local Reviews
Customers say: The overall sentiment expressed across these reviews is overwhelmingly positive, reflecting strong satisfaction with the customer service experience. Customers consistently praise the helpfulness and knowledge of representatives, highlighting their ability to provide clear information and effective assistance. A recurring theme is the appreciation for excellent communication skills, with reviewers noting how representatives made them feel supported and understood throughout their interactions. There is notable emphasis on the human element of service, with customers valuing empathy, understanding, and personalized attention. The professionalism and competence of staff members are frequently celebrated, with multiple mentions of representatives going above and beyond to clarify doubts and handle inquiries efficiently. The tone is enthusiastic and grateful, with customers expressing genuine appreciation for the quality of service received and the positive rapport established during their interactions.
Absolutely amazing and excellent service
Angie - Baton Rouge, LA 70820
I am so grateful for him and for his phone call. Also for his attention to details and for his wonderful customer service, his understanding, his empathy and just all around professionalism and such a A++ agent!!!
Absolutely amazing and excellent service
Angie - Baton Rouge, LA 70820
I am so grateful for him and for his phone call. Also for his attention to details and for his wonderful customer service, his understanding, his empathy and just all around professionalism and such a A++ agent!!!
Response from Wise Loan:
Angie, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Essential Lending
Excellent Service!
Jeremy - Baton Rouge, LA 70816
Quick, reasonable, and very helpful,
Response from Wise Loan:
Jeremy, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Essential Lending
Excellent service
David McFarland - Lufkin, TX 75901
Great and very understandable
Response from Wise Loan:
David, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Essential Lending
Horrible Service
Geraldine - Raytown, MO 64133
Hold time is unacceptable and no one ev
Response from Wise Loan:
Geraldine, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. We will contact you within 24 hours; otherwise, do not hesitate to contact us directly at hello@wiseloan.com. Best regards, The Call Center
Oh My Gosh, Great Service!
Donte - Houston, TX 77070
Sheena was by far the most helpful representative that I’ve gotten. All the information ahead provided and the fact that she gave me her direct extension really made me feel like she was there to help.
Response from Wise Loan:
Donte, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Essential Lending
Excelente
Miryelis - Dumas, TX 79029
Atención inmediata, satisfacción con el servicio, todas las dudas aclaradas
Response from Wise Loan:
Miryelis, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Essential Lending
Great service
Natasha - Plainview, TX 79072
Response from Wise Loan:
Natasha, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Essential Lending
Excellence
Jane - Westlake, LA 70669
Very helpful
Response from Wise Loan:
Jane, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Essential Lending
Excellent
Gloria C - Katy, TX 77494
Olga knows her job well; consequently, she is able to assist clients and possesses excellent aptitude. Furthermore, she has an exceptional quality: she is a human being capable of understanding that, while a debtor is indeed a debtor, they are also a person in need of help and understanding.
Response from Wise Loan:
Gloria, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Essential Lending