Reached out to Wise Loan due to last minute emergency! Customer service was exceptional, within a few hours immediately approved with the option of funding the sane day. Can't get in better...thank you for being there for me!
I had terrible experience reaching Wise Loan for 2 days and when you called me back i was in with the doctor then I called back and Ms Alma ANSWERED with a GREAT ATTITUDE, GREAT CUSTOMER SERVICE SKILLS, and WILLING TO MAKE MY 4TH AND EVERY BODY'S 4TH THE BEST!! SHE NEEDS TO BE COMMENDED!! SHOUT OUT TO MS ALMA!!
Alma was helpful and her smile come thru the phone
Great service, really enjoyed the helpful people!!!
Very easy to work with
I felt appreciated
the process was followed to get bank auentthication was brief and informative
Thank you for helping me with my loan excellent customer service from Maria
Customer service was very helpful and assisted me with scheduling my payment.
Person knew what she was doing, and fast
Very courteous and professional services
It was outstanding
Fast qualification. The Staff is amazing
Ms Alma was great!
JessI a was very pleasant and very nice.
The rep I spoke with was friendly, polite, knowledgeable, thorough and took care of me quickly and efficiently. I'm very often on a tight schedule. Thank you very much!
I am very pleased with the services and the convenience very polite reps thank you
Jude was so helpful. He was so kind in helping me resolving my situation and getting me on a repayment plan of my loan
Most pleasant experience
Derricks is a good compassionate employee. He needs a raise
Young lady was very kind and helpful
It was awesome
Was really helpful and kind
They help with your payment if late
She was pleasant, helpful, professional
My experience with this company was great! Awesome customer service, they provided me with the help that I needed.
Fast and easy! Quick approval!
Sincerely one of the most pleasant experiences I have ever had when dealing with customer service.
I had a great experience she was very helpful and understanding
All of the employees that I came in contact with were great. There was some delay with not getting enough Bank information, but every time I called they were gracious and helpful.
Very good communication, clear expectations.
Jude was awesome. He helped me set up a payment plan and treated me with respect! The payment plan fit my needs and put me at ease. Jude is awesome and very helpful!
Very friendly people
She was very helpful and knowledgeable which resulted in resolving my issue..Thanks for your assistance!
I am really impressed with the rapid attention and funding.
Maria, was very professional, nice and eagered to assist with some of my computer problems. She made the process very easy.
You have an awesome internet application on your website specially for returning customers thanks again
Easiest process I ever experienced.
Great customer service
Very quick and simple
Wise loan is a life saver. The company has great people who care about you not your credit score. What a relief to know you have someone to lean on in crunch times.
My Rep was awesome!
The service rep was very courteous, helpful and prompt.
I have been using Wise Loans for years, each experience I have with them is great. Ms.Claire is such a patient person,I really appreciate her. Not to take away from the rest of the staff which are all helpful,respectful and professional.
Great and quick hard money loan with no early prepayment penalty. I hope to use the company again.
Jude is the best. He made my week. God Bless you, Jude!!!!
Very satisfied with service
The service reps was very helpful.
Very good experience
can’t complain with this experience
Talked with Jude, explained situation, what day I could make payment and he told me what I needed to do. Was very courteous and respectful.
Everyone I spoke with was very informative and nice. It was an easy process. I will always use wise loan when I’m in need of a little extra cash.
Jude is very professional made the call easy instead of a bad experience. Thanks so much.
They were very responsive
Wise Loan looked at my situatiion and gave me reduction in payment.
The representative was thorough answering my question.
It's such a joy to interact with Claire! She's always so helpful. I really appreciate the great job she does
Alma is a wonderful asset to Essential Lending. She's the absolutely the best!
The agent was very helpful in explaining the loan agreement.
It didn’t take long at all and the fact that you don’t have to go sign paperwork at an office is so convenient
This has been a great experience. It was fast and friendly!
Claire was extremely helpful and courteous to me. She understood my needs and assisted me to get the best rate.
Every time a representative name Alma helps me she makes my day better n exelente with no promblems on checking to see if im getting my loan or not. I had a few experience with the other representative (a few) n they sure dont know what there doing.
excellent phone skills, very helpful
It took awhile for my loan to be approved but I'm glad it happened
Rita was excellent in stating terms, giving advice, and then...getting off phone because we were finished with our business.
Had a little bit of a problem with getting the bank verification threw but finally got it done.
Service was great. The loan was much needed and greatly appreciated
I would definitely recommend wise loan based on my experience
Alma was very nice and was very prompt in getting back with me.
Thank you, everything was very professional.
Claire was awesome! She was very patient and helped me solve my problem quickly.
I never got my loan after getting approved and when I call they give me the run around. "We have till 12pm to release the funds" the second person "oh no its 12 am." I feel scammed and like I gave my information to the wrong people. Ill be closing my bank account tomorrow first thing!
Jackie was great
No answers when u was calling. Waited for call back twice. No call. Used message service on line and problem solved in a few minutes. JACKIE WAS GREAT IN GETTING MY PROMBLEM SOLVED.
Claire was very professional and helpful. she is a great asset to your team
I had an awesome experience with Alma. She was friendly and very professional. I love her. She has a great personality and awesome customer service.
Great customer service. Friendly reps. Great company to work with.
Was able to extra cash,same day funding
I started this process on the 17of December. I am just getting funding and still don't have it as of 6:00 a.m. and it's now 9:00 a.m.
Jude was very knowledgeable and very helpful through the whole process. Will be working with him again here in a couple of months.
Always available to help.
Alma was and is awesome! Called me promptly and was extremely helpful.
Jude has provided excellent customer service.
People are very nice and courteous just takes too long to get someone on the phone
The customer service online was great but to actually call in and talk to someone is impossible. No one ever answers the phones.
Alma was great. Actually first time I feel like I recd great customer service paying off my loan. Thx
Login to sign loan very complicated
it was nice and i like iy
Great service, awesome place to get a loan and rebuilt your credit. I will definitely recommend this place
Service was very nice. Now my day is perfect
A very nice representative, Claire! Only complaint is when attempting to contact the 800 number, you cannot get through. Everything else was perfect
My experience with Wise Loan has been great. The customer service representatives are knowledgeable and courteous.
I love how the sight is quick and simple. Nothing difficult just straight to the point
It was convient
Will recommend to others!
Online application is terrible...had to re-enter my info numerous times
Jackie was very helpful in setting up payments for me! The online chat was much better than waiting on hold on the phone for the estimated wait time of 60 minutes. Much better than email, also! Jackie gave great customer service!
Interest high folks great
Jude was absolutely outstanding. I have to admit besides Ms. Claire he is second in line. He was very professional and fast. Wonderful man
The experience was excellent. Shawntell was very efficient and very polite. She answered all of my questions. Very professional.
I am very pleased
Oh my goodness!!! Simply OUTSTANDING!!! Jackie was exceptional and very helpful! The dates are gaircand competetive.
CAN'T GET THE LOAN THEY Promised UNABLE TO Sign IN AGAIN!!!
Very friendly and quick with answers.
I was in dire need! They were quick with approvals! Easy application! They even offer SAME DAY FUNDING for only $4.95!!! Who does that...WISE does that!
Jackie, was quick to discover what my needs was, and I appreciate that. We are working on the resolution & she agreed to follow up with me. That is great customer service.
Always very helpful
All representatives were personable, and friendly. The service was timely and helpful. Exceeded Expectations. Cecil W. Spivey
My experience was phenomenal. Ms. Jackie was very patient and went above and beyond to help me. Grateful for a smooth and stress free transaction.
Highly recommend Wise
Short return call time
Jackie was awesome!! She helped me get things back on track.
Claire was amazing. She went above and beyond to address my issues. She is definitely a great assest to your team.
I have used Wise Loan many times, always have a great experience with them!
Wise loan gave me a chance to prove that I was worthy of receiving a loan, even with my poor credit. They treated me like I was important and my credit rating never came up as a factor.. thank you for giving me a chance to prove that all bad things happen to good people sometimes.
Appreciate your service
Excellent system online!
Ms Claire was an amazing representative. After dealing with a different representative the previous day who didn’t complete my loan, Ms Claire saved the day! She was prompt and gave me a call to verify my info. She provided amazing customer service in my time of need!
Svc rep.was very helpful, courtous & was efficient doing her job.
To lengthy a period for a call with multiple customer agents before my issue was solved and my funds were dispersed.
Wiseloan.com is dast and corteous
Easy process which you can do all electronically! They were quick to respond and process the paperwork for decisioning and funding!!
Great customer service
I have nothing but positive reviews for this company, they were very prompt in returning my phone calls and answering any questions that I may have had. I would definitely use this company again and recommend to all of my friends and family! They truly helped me in a time of great need, and I will forever be grateful !
The rep was very nice and helpful. Very satisfied
very quick and easy. friendly customer service
The process was more difficult than I'm used to.
I love the speed of things
Very easy application process
I had a wonderful experience with the agent
Jackie was super helpful and awesome.
When needed they're there to help in all ways possible.
Called me right away after my application was submitted. Applied for $300 was approved for $500. Payments are reasonable and on my paydays.
Very thorough and professional!
Professional and courteous representatives
Experience was excellent
It's easy and they make sure you get what you need. They are always nice and take the time to determine the best options.
Very friendly/ fast
I rate experience with your company as great
I enjoyed the way Jackie talked with me. Her laugh was so infectious. She make sure you understand the process. Keep up the good work.
Since I have been with Essential I have never had any problems. The customer service has always been excellent! I love you'll guys.
Wise Loan stayed on point and determined to get my loan through!
Fast and easy .
It was very good
Quality service /great communication platform
Everything was handled well like always.
It took longer to get my loan and I could never reach anyone by phone. Part of the issue I believe was I was out of the country on vacation and communication was limited . Once I was stateside the process was quick, smooth and very professional
Very difficult to reach a rep
Very helpful and cordial
I have never had a bad experience with them
She was very helpful and quick. I would recommend her to anyone.
Nice, worked with me, very professional
Quick fast easy process
The rep in which helped on my acct was very understanding of the sitiuation.. as well as solved my issue in a timely manner. Only complaint I have is with the long wait times in getting an rep on the phone... or sometimes not even at all. I have to call about three times to even be served.. its fustrating but once you get a rep their excellent.
One very rewarding experience. Being a former employee of FedEx that prides itself for its customer service, believe me when I say your organization is right up there on all levels. Your employee (Almac) made the whole process easy as a walk in the park. She is a true asset to your customer service!
My rep was knowledgeable, & extremely helpful.
Overall great service
the lady called back and her service was great and she was nice.
Everyone is very very accommodating and very polite they make you feel very comfortable answer all your questions as best of their knowledge and very very helpful I really appreciate it
The representative was very understanding and willing to assist me during these tough times
They was very helpful
Representative was very pleasant, knowledgeable, and professional.
Always very friendly and helpful. Real group of nice people.
Easy to apply and quick response
The customer service representative was very nice. She explained everything to me in detail and walked me through the process.
It took a day and a half to get customer service. Once I got through, the service was great.
Great Customer service