Our Reviews
Local Reviews
Customers say: The sentiment analysis reveals an overwhelmingly positive tone across the reviews. Customers consistently express appreciation for the exceptional customer service they received, highlighting representatives who were described as kind, helpful, patient, and knowledgeable. Many reviews emphasize how representatives went above and beyond to assist customers through difficult situations, providing solutions and explaining options clearly. The professional yet friendly demeanor of staff appears to be highly valued, with customers noting how representatives eased their stress and treated them with respect. Several reviews indicate strong customer loyalty, with some expressing long-term commitment to the company based on their positive experiences. The overall sentiment reflects a high level of customer satisfaction with the personal attention received, creating a sense of trust and reliability in the service provided.
Excellent
Oliver - Lehi, UT
Ray Tan was so nice and so fast to help me out.
Response from Wise Loan:
Oliver, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Wise Loan
Excellent service
Tracy - Pittsburg, TX 75686
Response from Wise Loan:
Tracy, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Wise Loan
Excellent Customer Service
Net - Fort Worth, TX 76131
I had a hardship and he was able to do all he could to see what plan could help me. I rated the service a 3 star NOT the representative service. Because of the phone service is the pit! You can't get through then when you wait the phone hangs up on you after waiting 10 minutes or more. You select the call me back and never get a call back. The only way to get to someone is to select the option 8 past due amount. I never tried the email option but the chat option the AI will take you in circles asking you the same thing when you are wanting a live person:(
Response from Wise Loan:
Net, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Wise Loan
A++ Service
Angie - Baton Rouge, LA 70820
Kind, professional and knew exactly what to do! Great representative I really appreciate it talking to him!
Response from Wise Loan:
Angie, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Wise Loan
Excellent service
Scott - Galena Park, TX 77547
Sheena is very courteous and knowledgeable. Helping me thru a bad situation, she was very helpful and gave me all my options and answered all my questions and got it all worked out.
Response from Wise Loan:
Scott, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Wise Loan
Excellent service
Oliver - Lehi, UT
He was very kind and able to help me with my account.
Response from Wise Loan:
Oliver, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Wise Loan
Good service
Allen - Highlands, TX 77562
Response from Wise Loan:
Allen, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Wise Loan
Excellent Service
Cesar - Houston, TX 77084
Thank you for your attention and service.
Response from Wise Loan:
Cesar, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Wise Loan
Excellent service
Wanda - New Orleans, LA 70128
I wanna thank the young that helped me today.Who was very kind ,patients ,helpful to all of my needs I would like to let her supervisor and higher authority. know as being a loyal customer with wise lawn for a long time, this is the type of person that I would LOVE talk to again i do not know the young lady's name, but I would like to say HATS OFF to her bring PATIENCE and KNOWLEDGEABLE of my needs , this is what you call PERFECT CUSTOMER SERVICE. I would Rate her 1 - 10 more she will always be a ( 20 )to me . LONG TIME CUSTOMER, NOW A CUSTOMER FOR LIFE Wanda Nichols
Response from Wise Loan:
Wanda, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Wise Loan
Excellent service
Charles - Boise, ID 83704
Highly recommend
Response from Wise Loan:
Charles, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Wise Loan