Missouri Division of Finance Consumer Credit Section P.O. Box 716, 301 West High Street Jefferson City, MO 65102 Phone: (573) 751-3242 Fax: (573) 751-9192
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Rated 4.7 out of 5 stars based on 67 customer reviews
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction with the service experience. Customers consistently express gratitude and appreciation for the assistance they received, highlighting the helpfulness, knowledge, and professionalism of the representatives. A recurring theme is the empathetic and understanding approach taken by staff members, particularly when customers faced challenging situations such as payment difficulties. Reviewers frequently praise the quality of customer service, noting attention to detail, clear communication, and problem-solving abilities that left them feeling supported and valued. The tone is enthusiastic and grateful, with customers describing interactions as quick, reasonable, and satisfactory. Many emphasize feeling genuinely cared for, with some noting that representatives went above and beyond by providing direct contact information for future assistance. The positive feedback reflects a service culture that prioritizes understanding customer needs, providing clear information, and delivering solutions that leave customers feeling relieved and well-served.
Reviews
Horrible Service
Hold time is unacceptable and no one ev
Geraldine
- Raytown, MO 64133
Nice service Muhammad
- Raytown, MO 64138
Excellent Service
Robby has excellent customer service skills. I am glad he was my representative.
Teresa
- St. Louis, MO 63107
Excellent Service
Great representative, very professional
Brenda
- St. Louis, MO 63138
Excellent Austin
- Springfield, MO 65803
Dishonest, Stealing
Pheobie told me when I was paying my loan off in full that they discounted 30%. When checking my bank account ONE MINUTE LATER pheobie pulled the whole amount that was due for the loan. I proceeded to call her back and she giggled throughout the phone call. Very unprofessional customer service. As being a second time customer, I will NOT be using wise loan ever again for their dishonesty and stealing.
Cortney
- Springfield, MO 65803
Service recommendations
Very knowledgeable and provided excellent customer service
Brenda
- St. Louis, MO 63138
Survey DENNIS
- St. Louis, MO 63136
Excellent help
I had to cancel an extra payment I made and Jude was very professional and kind to me about it.
CONNIE
- St. Louis, MO 63139
Excellent Service
A very stressful time for me. Jude was very professional & so polite.
DIANNA
- St. Louis, MO 63116
Excellent Service
Wonderful to work with
PATTY
- Imperial, MO 63052
Great Service ANNA
- St. Peters, MO 63376
great service
Really appreciate her time and patience
DARRYL
- Kansas City, MO 64130
Great service
First person was unable to see what I needed to know but got in touch with some one else that could help. Bothe were curtious and helpful
CHERI
- Kansas City, MO 64117
Great experience
I am in a very rough place financially and Trent was able to find a solution that would help. He was curtious and empathetic, as well as proffesional.
CHERI
- Kansas City, MO 64117
Great service
I was able to get my issue resolved.
BONNIE PARKS
- St. Louis, MO 63115
Excellent Service!!
Robby is always great to work with!!
VICTORIA
- St. Louis, MO 63139
Excellent Service
Have been using this site for a while. Love it. Profesional
LETTIE
- St. Louis, MO 63103
Sherry
Robby was very helpful.
SHERRY
- Columbia, MO 65203
Unsatisfied
On my last loan I was charged overage because your systems did something from essential and wise getting corresponding from both and my last payment came out wasn't recognized so I called said they fixed the probable asked for my nest egg to be refunded to me and they took out the last payment again with my nest egg amount smh