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Wise Loan review summary

5  439
4  35
3  15
8 reviews with no rating

5on BBB,Jul 01, 2019


I was very pleased that they were able to fund me money when I really needed it for the holidays they made it easy and quick for me to do.

5on Google,Jun 14, 2021


Very good service thank you

5on BirdEye,Jun 13, 2021


This was so easy! No problems! Did it all on line! The best and easiest company to borrow money from! Thank you so much!

5on BirdEye,Jun 12, 2021


Quick and convenient

5on Google,Jun 12, 2021


Customer service was very nice and explain everything very well thank you

5on Google,Jun 08, 2021


Natasha at ext 3141 was very friendly and helped me with getting my account back on track!

5on BirdEye,Jun 08, 2021


Natasha was extremely helpful and knowledgeable and took her time to help me find a solution to my problem.

5on BirdEye,Jun 05, 2021


Wise loans helped me get back on my feet. Their agents are always professional and fo their best to assist those in a tight spot. Thank you so much.

5on BirdEye,Jun 04, 2021


The process was extremely easy. I applied online, I received a call from a loan officer went over the loan and approved same day. The loan officer was extremely helpful, professional, courteous, great attitude. They also offered same day direct deposit to my bank debit card . This is a real company, not like some of the other companies that try to find you lenders and you never know who your giving your personal information to. Real people that are there to help you.

5on Google,Jun 04, 2021


The process was extremely easy. I applied online, I received a call from a loan officer went over the loan and approved same day. They also offered same day direct deposit to my bank debit card . This is a real company, not like some of the other companies that try to find you lenders and you never know who your giving your personal information to. Real people that are there to help you.

5on BirdEye,Jun 03, 2021


Jesús ext 3132 was the only one who took the time to assist me with my loan. I had a family emergency and when I needed your help the most Jesus was the only one who helped me. Jesus was courteous, and professional. It took seven days to resolve my loan. I’ve refinanced three times before these and never had I had such a problem. Thank you Jesus

5on Google,Jun 03, 2021


Natasha was extremely pleasant to work with, she was professional and very responsive to my needs. Thank you!

5on BirdEye,Jun 03, 2021


Expensive but great customer service and they really do help you

5on Google,Jun 01, 2021


A little expensive but did what they had to do to get me the money within the same business day.

5on Google,May 29, 2021


The system worked quickly and the responses were seeming-less. !

5on Google,May 29, 2021


Handled my needs professionally a d very respectful

5on BirdEye,May 28, 2021


Natasha was ABSOLUTELY FANTASTIC in handling the issue that I had! She was extremely professional, courteous, and knowledgeable!!! She was also very patient with me and sought out immediate answers to my questions! She is DEFINITELY AN ASSET to your company! In my opinion, she is a DEFINITE CANDIDATE FOR FUTURE MANAGEMENT MATERIAL!!! Great job Natasha!!! I hope that you will be my responder if I ever have to call for assistance in the future! Have a great weekend and thank you very much for your assistance in resolving this issue!!!

5on Google,May 26, 2021


The loan managers are amazing and very professional. I recommend this company to anyone who needs emergency funds fast. Rates are higher but to be expected. No fine print. Everything in black and white.

Our Reviews

Local Reviews

Rated 4.8 out of 5 stars based on 309 customer reviews

Awesome service and excellent people


Great service

Great service

Alma was helpful and her smile come thru the phone

Awesome price

Great service, really enjoyed the helpful people!!!

Great service


Great customer service

Excellent customer service

Great service and great advice

Very easy to work with

Great service and very friendly

I felt appreciated

Very detail info greatly appreciated

the process was followed to get bank auentthication was brief and informative



10 out of 10

Very good thank you

Excellent service with my Wise Loan family

great sevice

Great service

Thank you for helping me with my loan excellent customer service from Maria

Awesome Customer Service

Customer service was very helpful and assisted me with scheduling my payment.

Great service

Person knew what she was doing, and fast

Great Service

Very courteous and professional services

Great service

It was outstanding

Customer service is great! Helpful staff

Fast qualification. The Staff is amazing

I appreciate the service I received doing the process of getting this loan

awesome n

Great Awesome and fast service

Ms Alma was great!



Excellent Cutomer Service; very pleasant

JessI a was very pleasant and very nice.

Loan renewal

The rep I spoke with was friendly, polite, knowledgeable, thorough and took care of me quickly and efficiently. I'm very often on a tight schedule. Thank you very much!

Very nice service I’m pleased

I am very pleased with the services and the convenience very polite reps thank you

Awesome customer service

Jude was so helpful. He was so kind in helping me resolving my situation and getting me on a repayment plan of my loan

Great Rep

Most pleasant experience

Great service


Awesome service

I was very greatful that wise loan made me like I was a very important person when they granted me my loan. In which at the time I was so desperately


Derricks is a good compassionate employee. He needs a raise

Great Customer Service

good service

Young lady was very kind and helpful

Mrs Jessica I appreciate all you did to help me.and you were so patient and keep in touch with me and the kids.thank again

It was awesome


Was really helpful and kind

Great service

Good service

Great Service

Great service

They help with your payment if late

Great service

Would recommend

Great service

She was pleasant, helpful, professional

Diligent, awesome service from Maria & Aaron. BIG THANKS TO WISE LOAN. YOU'RE THE GREATEST!!!!!

Awesome service!

My experience with this company was great! Awesome customer service, they provided me with the help that I needed.

Great Service!

Fast and easy! Quick approval!

Absolutely AWESOME service.

Sincerely one of the most pleasant experiences I have ever had when dealing with customer service.

Good company



Great Service

I had a great experience she was very helpful and understanding

Great Service

Very friendly service

All of the employees that I came in contact with were great. There was some delay with not getting enough Bank information, but every time I called they were gracious and helpful.

Professional service

Very good communication, clear expectations.

Great Customer Service

Jude was awesome. He helped me set up a payment plan and treated me with respect! The payment plan fit my needs and put me at ease. Jude is awesome and very helpful!

Good service

Very friendly people

Excellent service

She was very helpful and knowledgeable which resulted in resolving my issue..Thanks for your assistance!

Fast Funding

I am really impressed with the rapid attention and funding.

Awesome Service and very professional

Maria, was very professional, nice and eagered to assist with some of my computer problems. She made the process very easy.

Yes I appreciate how fast my loan was approved afterwards calling customer services

You have an awesome internet application on your website specially for returning customers thanks again

Very good

Easiest process I ever experienced.

The best service in a long time. Good people still care about people. Thanks. To the young lady who assisted me.

Wonderful. Non-stressing

Great service

Very easy

Polite & very knowledgeable


Great customer service

Great service

Top Notch

Great service very helpful and nice

Great Service

Wonderful service!

Great derbice

Great service

Very quick and simple

Professional and Courteous

Wise loan is a life saver. The company has great people who care about you not your credit score. What a relief to know you have someone to lean on in crunch times.

Excellent experience

My Rep was awesome!

Great service

Great Service

The service rep was very courteous, helpful and prompt.

Excelldnt service!

I have been using Wise Loans for years, each experience I have with them is great. Ms.Claire is such a patient person,I really appreciate her. Not to take away from the rest of the staff which are all helpful,respectful and professional.

great service for hard money loan.

Great and quick hard money loan with no early prepayment penalty. I hope to use the company again.

Excellent Service

Jude is the best. He made my week. God Bless you, Jude!!!!

Great service


Great Service

Very satisfied with service

Excellent Service

The service reps was very helpful.

Awesome ladies helping me, very good service. Thank you so much.

Very good experience


Great Service

Great Service

Good experience



Great service

can’t complain with this experience

Calling to make payment arrangement.

Talked with Jude, explained situation, what day I could make payment and he told me what I needed to do. Was very courteous and respectful.

The customer service I received was great!

Everyone I spoke with was very informative and nice. It was an easy process. I will always use wise loan when I’m in need of a little extra cash.

Great customer service!

Jude is very professional made the call easy instead of a bad experience. Thanks so much.


Fast service

They were very responsive

Great service

Great service

Awesome Service

Wise Loan looked at my situatiion and gave me reduction in payment.

Great service when I was in a pinch!

Good Service

The representative was thorough answering my question.

Wonderful experience!

It's such a joy to interact with Claire! She's always so helpful. I really appreciate the great job she does

Awesome service!

Alma is a wonderful asset to Essential Lending. She's the absolutely the best!

Great Service

The agent was very helpful in explaining the loan agreement.

Excellent service

It didn’t take long at all and the fact that you don’t have to go sign paperwork at an office is so convenient

Prompt great service

Great service

always have pleasant costumer SERVICE

Excellent customer service

This has been a great experience. It was fast and friendly!

Great service today!

Very pleasant.


Awesome service

Claire was extremely helpful and courteous to me. She understood my needs and assisted me to get the best rate.

Excellent & quick service

Great Service

The representative that help me, she was excellent help. She was very patiently and I thank her for that.

Great service

Every time a representative name Alma helps me she makes my day better n exelente with no promblems on checking to see if im getting my loan or not. I had a few experience with the other representative (a few) n they sure dont know what there doing.

great customer service

excellent phone skills, very helpful

Good Job

It took awhile for my loan to be approved but I'm glad it happened


Rita was excellent in stating terms, giving advice, and then...getting off phone because we were finished with our business.

Great service overall

Had a little bit of a problem with getting the bank verification threw but finally got it done.

Awesome service

Service was great. The loan was much needed and greatly appreciated

Very helpful and had lots of patience

I would definitely recommend wise loan based on my experience

Excellent and courteous customer service.

Alma was very nice and was very prompt in getting back with me.

Negative Experience

Excellent servuse

Thank you, everything was very professional.

Great customer service!

Claire was awesome! She was very patient and helped me solve my problem quickly.

Great Service, easy and fast process.

Love wise they came through for me. Thank you guys.

Awful service!

I never got my loan after getting approved and when I call they give me the run around. "We have till 12pm to release the funds" the second person "oh no its 12 am." I feel scammed and like I gave my information to the wrong people. Ill be closing my bank account tomorrow first thing!

Great service!

Jackie was great

Pay off

No answers when u was calling. Waited for call back twice. No call. Used message service on line and problem solved in a few minutes. JACKIE WAS GREAT IN GETTING MY PROMBLEM SOLVED.

Great customer service

fast and easy

great help

Claire was very professional and helpful. she is a great asset to your team

Dynamic Service!

I had an awesome experience with Alma. She was friendly and very professional. I love her. She has a great personality and awesome customer service.

Great service

Great customer service!

Great customer service. Friendly reps. Great company to work with.

Great Service

Was able to extra cash,same day funding

Great Service

I started this process on the 17of December. I am just getting funding and still don't have it as of 6:00 a.m. and it's now 9:00 a.m.

Loan Payoff Payment Arrangement

Jude was very knowledgeable and very helpful through the whole process. Will be working with him again here in a couple of months.

Great service

Always available to help.

Friendly Staff

Alma was and is awesome! Called me promptly and was extremely helpful.

Loan renewal

Jude has provided excellent customer service.

Aesome Customer service

People are very nice and courteous just takes too long to get someone on the phone

Great service


Great services

Great services

Customer Service

The customer service online was great but to actually call in and talk to someone is impossible. No one ever answers the phones.

Customer service

Alma was great. Actually first time I feel like I recd great customer service paying off my loan. Thx

Great service..All

The service was great, it was nerve wrecking to not be able to get in touch with some one at the company.i was on the phone for than 6 hours to gets $

Login to sign loan very complicated

Great service

Awesome help

great service

it was nice and i like iy

Service is top of the line

Great service, awesome place to get a loan and rebuilt your credit. I will definitely recommend this place

Great service

Perfect service

Service was very nice. Now my day is perfect

Thank you

A very nice representative, Claire! Only complaint is when attempting to contact the 800 number, you cannot get through. Everything else was perfect

Great Customer Service

My experience with Wise Loan has been great. The customer service representatives are knowledgeable and courteous.

Great service

I love how the sight is quick and simple. Nothing difficult just straight to the point

Great service

Great Service


It was convient

Great service

Amazing fast and friendly!

Will recommend to others!

Not happy with the online application

Online application is terrible...had to re-enter my info numerous times

Awesome Services


Awesome service, and Great CustomerService

Great service from Jackie Crosby!

Jackie was very helpful in setting up payments for me! The online chat was much better than waiting on hold on the phone for the estimated wait time of 60 minutes. Much better than email, also! Jackie gave great customer service!

Customer Service

Interest high folks great

Excellent Customer Service

Jude was absolutely outstanding. I have to admit besides Ms. Claire he is second in line. He was very professional and fast. Wonderful man

Amazing service

Great service

Great servjce

Great Service

The experience was excellent. Shawntell was very efficient and very polite. She answered all of my questions. Very professional.

Great service

I am very pleased


Oh my goodness!!! Simply OUTSTANDING!!! Jackie was exceptional and very helpful! The dates are gaircand competetive.





Great Service

Very friendly and quick with answers.

Great job

A great easy to apply for!

Great and fast service

Very good experience

Awesome Company!!

I was in dire need! They were quick with approvals! Easy application! They even offer SAME DAY FUNDING for only $4.95!!! Who does that...WISE does that!

Great Service

Jackie, was quick to discover what my needs was, and I appreciate that. We are working on the resolution & she agreed to follow up with me. That is great customer service.

Great service always

Always very helpful

Great Service

All representatives were personable, and friendly. The service was timely and helpful. Exceeded Expectations. Cecil W. Spivey

Awesome Customer Service

My experience was phenomenal. Ms. Jackie was very patient and went above and beyond to help me. Grateful for a smooth and stress free transaction.

Great service

Car repair loan

Excellent Service

Highly recommend Wise

Great service

Great customer service

Short return call time

Great Service from Jackie!

Jackie was awesome!! She helped me get things back on track.



Claire was amazing. She went above and beyond to address my issues. She is definitely a great assest to your team.

Great service!! Always helpful and friendly!

I have used Wise Loan many times, always have a great experience with them!

Wonderful experience

Wise loan gave me a chance to prove that I was worthy of receiving a loan, even with my poor credit. They treated me like I was important and my credit rating never came up as a factor.. thank you for giving me a chance to prove that all bad things happen to good people sometimes.

Very professional and polite.

Appreciate your service

Great service!

Excellent system online!


Great service

Love it

fantastic service from Jackie

Experienced agent


Always great sercive

Great Service

Ms Claire was an amazing representative. After dealing with a different representative the previous day who didn’t complete my loan, Ms Claire saved the day! She was prompt and gave me a call to verify my info. She provided amazing customer service in my time of need!

Awesome Customer Svc Rep

Svc rep.was very helpful, courtous & was efficient doing her job.

My experience

To lengthy a period for a call with multiple customer agents before my issue was solved and my funds were dispersed.

great service is dast and corteous

Quick and Excellant Service

Easy process which you can do all electronically! They were quick to respond and process the paperwork for decisioning and funding!!


Great customer service

Great service and a very pleasant agent worked with me

Very professional

Great service!

Loan renewal

Great service

Exceptional , fast service , great customer service!!

I have nothing but positive reviews for this company, they were very prompt in returning my phone calls and answering any questions that I may have had. I would definitely use this company again and recommend to all of my friends and family! They truly helped me in a time of great need, and I will forever be grateful !

Great service

The rep was very nice and helpful. Very satisfied

quick and easy

very quick and easy. friendly customer service

Service was ok after bump in the road

The process was more difficult than I'm used to.

Excellent service

Great service!


Great Communication

Great service

I love the speed of things

Great customer service

Very easy application process

Great service

Spectacular service

Great Service

Great Service

Fast & friendly

great prices

Excellent Service

I had a wonderful experience with the agent

Great representative of the company

Jackie was super helpful and awesome.

Great Service

Great Service

Great Customer Service

When needed they're there to help in all ways possible.

Fast service, super friendly

Called me right away after my application was submitted. Applied for $300 was approved for $500. Payments are reasonable and on my paydays.

Great .


Quick and Easy

Very thorough and professional!

Light speed service

Professional and courteous representatives

Customer service lady was awesome

Great service

Experience was excellent

Ver professonial and friendly

Good overall experience

Amazing Service

It's easy and they make sure you get what you need. They are always nice and take the time to determine the best options.

Very Ki d

Great Experience

Very friendly/ fast

Great customer service

Quick response

Very courteous and great service. Awesome to work with Alma

I rate experience with your company as great

Great Service Jackie is awesome


Wonderful service

I enjoyed the way Jackie talked with me. Her laugh was so infectious. She make sure you understand the process. Keep up the good work.

Best service and Company

Since I have been with Essential I have never had any problems. The customer service has always been excellent! I love you'll guys.

Awesome service

great service


Very professional and courteous.

Great Service

Wise Loan stayed on point and determined to get my loan through!

Perfect service

Fast and easy .

Very helpful

Good service


Great Service

It was very good

Great service

Quality service /great communication platform

Great Service!

Great Service

Everything was handled well like always.

Great Service!!

It took longer to get my loan and I could never reach anyone by phone. Part of the issue I believe was I was out of the country on vacation and communication was limited . Once I was stateside the process was quick, smooth and very professional

Great Service professional and polite

Friendly service

Great experience


Very difficult to reach a rep

Great service

Very helpful and cordial

Great service


A great company to deal with

I have never had a bad experience with them


She was very helpful and quick. I would recommend her to anyone.

Great service very helpful in my time of need during the hurricane...

Great Service

Nice, worked with me, very professional

Great service

right on time

Quick fast easy process

Great and awesome service

The rep in which helped on my acct was very understanding of the sitiuation.. as well as solved my issue in a timely manner. Only complaint I have is with the long wait times in getting an rep on the phone... or sometimes not even at all. I have to call about three times to even be served.. its fustrating but once you get a rep their excellent.

Fantastic in all respects.

One very rewarding experience. Being a former employee of FedEx that prides itself for its customer service, believe me when I say your organization is right up there on all levels. Your employee (Almac) made the whole process easy as a walk in the park. She is a true asset to your customer service!

Great service

My rep was knowledgeable, & extremely helpful.

Awesome Service

Overall great service

Great and Friendly Service!!

The Costomer Sevises representive I spoke with was great . w

the lady called back and her service was great and she was nice.

Excellent service

Everyone is very very accommodating and very polite they make you feel very comfortable answer all your questions as best of their knowledge and very very helpful I really appreciate it

Excellent Service

The representative was very understanding and willing to assist me during these tough times

Great service


They was very helpful

Friendly service

Super easy!!


Representative was very pleasant, knowledgeable, and professional.

Great service

Always very friendly and helpful. Real group of nice people.

Great response and service

Easy to apply and quick response

Good service long wait on phone, super nice

Overall good

great, affordable service

The customer service representative was very nice. She explained everything to me in detail and walked me through the process.

Slow, but when you get someone the service is grear

It took a day and a half to get customer service. Once I got through, the service was great.

Great timely Customer service

Great Customer service

Pleasure to work with

I've been a customer for more than ten years. The people at Wiseloan are always very helpful and a pleasure to work with.

Great service

Alma is the bomb!!! Love her

Customer service was awesome

Very friendly..100% effective an efficient...

Great service

Jackie was wonderful. She made sure to call me back like she said she would. Also explained the whole process to me in great detail.


Easy process

Good company to work with.

Alma was great

Good service

great service

always helpful.very friendly and pleasant.

Happy with wise loan

Great customer service

Response to survey

Nice service and polite respite appreciate the service

Great Service

Excellent Versatility, great choices!

Other than, everyone is so busy you have such a long wait on the phone , all the representatives are really super, and cordial and friendly, quite knowledgable, and helpful, now that the quirks in the new computer programs are worked out, seem to be flowing nicely, and much better, now that we have ridden it all together. Congratulations for a job very very well all, I might add. THANKS! Love doing business with you.

Great service

Excellent Customer Service

It's good to be able to speak to someone who is professional ,willing to answer your questions and calls you back.

Alma Campos went over and beyond to satisfie us till she got job done.

Best ever very friendly


Well everytime I deal with someone from there always have a great experience everyone is very very polite very knowledgeable and very helpful and you can tell they want to make sure that all their customers are very satisfied and well taken care of and I appreciate that and I appreciate the fact that you guys are there to help people so again thank you very much and hopefully will have continued relationship thank you and have a great day

Great customer service

Great Service

She was attentive Claire S. Brown. She took action immediately after my request. She followed up, stated where the error was to give me ease, and immediately corrected the error. I have been with wise for about 2 years and I will continue to borrow from them. Happy Customer, Shortel Brent

Great Service and very nice person

I would recommend if someone need help

Claire Brown awesome person knows her job

I would like to thank Ms Brown for all her help! I have been calling and calling spoke to several people that I thought was going to help wrong! Ms Clarie Brown Knows her job thank you Ms Brown for Good customer service! And helping me from losing my mind!