Questions/Complaints

Questions or Complaints

If you encounter any unresolved problems with a transaction, you are entitled to assistance, and may call the appropriate regulatory agency in the state where you reside for regulatory relief.


Mississippi residents may contact the Mississippi Department of Banking and Consumer Finance at 800-844-2499.

Missouri residents may contact the Missouri Division of Finance Consumer Credit Section at 573-751-3242.

New Mexico residents may contact the New Mexico Financial Institutions Division at 505-476-4885.

South Carolina residents may contact the South Carolina Board of Financial Institutions Consumer Finance Division at 803-734-2020.

Texas residents may contact the Texas Office of Consumer Credit Commissioner at 800-538-1579.

Utah residents may contact the Utah State Department of Financial Institutions at 801-538-8830.

Customer Care Phone Numbers

Customer Care Line (800) 516-7840

Customer Care Fax (800) 564-1952

Email us

customerservice@essentialending.com